We are committed to protecting the personal data we hold by taking appropriate technical and organisational measures against unauthorised, unlawful or accidental access, loss, destruction or damage of such personal data. We are constantly taking steps to improve regarding this subject.

When we collect information:

• When you book a flight with us through sales channels, such as a travel agency
• When you show up at the boarding gate for any of our flights listed in your reservation
• When you contact us through our customer service contact requesting additional service
• When you send us complaints, praise, recommendations or suggestions
• When there is a legal requirement from destination country to provide personal data in specific forms (example – health form)

The laws of certain countries such as the European Union (Directive (EU) 2016/681) and UK (The Immigration and Police (Passenger, Crew and Service Information) Order 2008) require airlines to provide certain information about their passengers to customs and immigration authorities.

Furthermore, national regulations that establish requirements for passengers to enter certain countries oblige airlines in many cases to verify the accreditations for such requirements with a view to admitting or denying boarding for a flight.

Also, if you have flown on any of our flights and a case of infectious disease has been detected in any of the passengers on board, we may have to communicate your data to the proper health authorities, either because a law requires us to do so, for reasons of public interest in the field of public health or to safeguard your own vital interests, those of other passengers and those of third parties in general.

Finally, in the fight against fraud and major crimes (illegal trafficking of people, substances or merchandise, terrorism, etc.) airlines are obliged to respond to the requirements for information issued by the proper security forces of the countries where they operate.

Please note: The provision of personal data is necessary for customers to provide  for some specific services by ETF Airways – there might be cases where ETF Airways may not be able to provide a service in whole or in part if mandatory personal data is not provided/available.