DAMAGED BAGGAGE

Please note that in case of damaged baggage, a carrier is not liable if the baggage was damaged because of:

• Existing defects with the baggage
• Baggage’s poor quality
• Overpacking the baggage
• Normal wear and tear
• Zipper breaks

In the case of damage to checked baggage, the passenger must immediately fill out the Property Irregularity Report (PIR) at the airport of arrival and note the PIR reference number. The passenger must file a complaint within seven (7) days from the date on which the baggage was placed at the passenger’s disposal.

A refund of the full price of the suitcase will be paid if the carrier estimates that the resulting damage has completely impaired and disabled the function of the suitcase, otherwise the carrier has the right to offer compensation to the passenger suitable for compensating the resulting damage.

LOST BAGGAGE

If your baggage was delayed, you must immediately fill out a Property Irregularity Report (PIR) at the airport of arrival and note the PIR reference number, if you have received your baggage within 21 days from the date of your arrival. You have 21 days to contact ETF Airways. Please keep all your receipts for basic necessities such as toiletries, clothing etc.

If your baggage hasn’t been delivered to you within 21 days after your arrival, it may be considered lost and you are entitled to compensation. Create a list of what was inside. (credit card statements for example). File the lost luggage claim via e-mail.

Since there is no way for the carrier to determine which items and in what value were in the lost bag, the carrier has the right to offer compensation as it deems appropriate.

ITEMS NOT ACCEPTABLE AS BAGGAGE:

All items listed in the Technical Instructions for the Safe Transport of Dangerous Goods by Air, issued by the International Civil Aviation Organization (ICAO), in the Dangerous Goods Regulations, issued by the International Air Transport Association (IATA), and in the CARRIER’S rules, that are likely to endanger the aircraft or persons and property on board.

Items which are prohibited by the applicable law, rules or orders of any country from, through or to which the flight is made.

Items which the CARRIER reasonably considers to be unfit for carriage because they are dangerous or unsafe or considers them unfit for carriage due to their dimensions, weight, volume or other characteristics such as fragility and easy perishability, and taking into account the type of aircraft being flown.

In checked baggage passengers may not put fragile or easily perishable things, food, money, jewelry, precious metals, dioptric or sun glasses or lenses, musical instruments, computers and electronic devices, medicines for personal use during the trip, valuable and business documents, passports or other identification documents or specimens, keys, antiques or works of art, irreplaceable publications or books.

If, despite the prohibition, any of the listed items are included in the passenger’s baggage, the CARRIER will not be responsible in case of loss or damage or delay related to these items.

*The passenger can receive notification of unacceptable items upon request.